JOB OVERVIEW

The Shop Assistant is responsible for actively participating in the Shop’s operations from
stock receipt, weighing, icing, housekeeping, preparing customer orders, and promoting
good customer relations. The purpose is to ensure precision, quality, and efficiency at the
Shop, contributing to the overall sales targets and customer service, while adhering to
safety and hygiene standards.

KEY DUTIES

• Participate in the overall performance of the shop by regularly coming up with initiatives to drive sales growth for the shop and actively engaging in activities designed to grow sales at the shop.

• Drive & deliver excellent customer service in every aspect of the shop, including store appearance, display of fish, stock ordering, SKU layout, and selling.

• Ensures customer complaints are followed up and/or escalated, and that satisfactory solutions are obtained for both the customer and Yalelo.

• Receive stock supplies and organize and maintain inventory by ensuring fridges are always stocked to meet customer needs.

• Perform quality assurance checks of fish regularly and ensure proper handling, storage, processing, and packing. Enforce the use of proper icing techniques throughout the process to maintain the freshness of the fish. Be the chief custodian and enforcer of the YK red stock SOP in the shop.

• Develop and maintain knowledge of fish products, including new offers, and share that knowledge with customers and other colleagues in a confident manner.

• Take and prepare customer orders, including packing and entering transactions into the POS.

• Responsible driving sales revenues, including reconciliations of sales.

• Assist the shop supervisor in handling mpesa transactions including sales capturing in the POS, correct pricing, inventory control and receipting to customers, and end-of-day stock reconciliations.

• Maintain outstanding hygiene standards for all store facilities and equipment to meet established food safety guidelines, thus ensuring cleanliness and neatness at all times.

• Perform other administrative tasks to support the smooth operations of the shop, including the timely submission of reports.

• Follow Health and safety guidelines, reporting any concerns or incidents to the Supervisor or other concerned personnel.

• Conduct regular inspections of the shop premises and equipment like fridges, POS, and weighing scales to ensure safety and functionality.

• Adhere to Workstream procedures, Retail SOPs, and Policies to ensure compliance.

• Attend scheduled training for knowledge enhancement and skill development.

• Perform other duties as assigned by the Supervisor.

REQUIRED SKILLS, TRAINING & EXPERIENCE

1. 1. 1. Minimum of 2 year of previous sales experience in the fish industry.

      2. 2 years’ experience in fish processing/handling or a related field is advantageous.

      3. Good communication skills and a positive work attitude.

      4. Willingness to learn and adapt to different processing techniques.

      5. Attention to detail in handling, sorting, grading, and packing fish.

      6. Knowledge of safety protocols and commitment to maintaining hygiene standards.

      7. Ability to follow detailed instructions and work effectively.

      8. Be able to work in a multicultural environment.

      9. Must be willing to work long hours when required.

      10. Must be organized and accurate.

      11. Good grasp of the English Language and local languages.

      12. Customer management abilities and good Customer care skills.