The global Human Resource market is projected to grow into a $38.17 billion industry by the year 2027 according to Grand View Research Inc. This will be an 11.7% increase in CAGR from this year. This alone should go to show how vital the HR department is to any company.

The modern-day HR department has expanded its role from the traditional hiring and firing. Matter of fact almost all activities in the workplace today are impacted by the HR team. They perform so many functions that ensure employers get the most out of their employees and vice versa. Let’s have a look at 5 major roles of the Human Resources department that are critical in running an organisation and contributing to a higher ROI.

The HR Team Facilitates Employee Recruitment and Onboarding

The responsibility of recruiting new talent rightfully falls to the Human Resource department. They put out notices the company is hiring, go through resumes, arrange interviews and select new hires. This process is very important and should be done with the utmost diligence; Wrong hires can corrupt your existing teams and processes just as skilled individuals can greatly benefit a company. Additionally, 87% of employees according to LinkedIn, say a good interview process is likely to change their thoughts on a company or role they initially doubted.

Once new employees have been brought on board, it is the HR department that carries out their induction. This involves introducing them to people, tools and processes they will be working with. By facilitating a smooth onboarding process, Human Resources increases employee productivity, engagement and. creates a positive workplace culture.  

The HR Department Curates an Engaged Workforce

An efficient HR department curates a workplace culture that encourages employees to be more engaged and productive. It should identify which individuals are suitable for which roles so everyone is in their element and happy. It should also come up with ideas and programs to help employees interact, communicate and collaborate.

87% of employees need and expect their employers to help them balance their personal and work commitments. This is according to a report by Glassdoor. This can get complicated bearing in mind different employees have different needs. Luckily, this is exactly what an HR department is for. They identify challenges employees are facing and aim to solve them so as to facilitate higher productivity. Typical examples include things like setting up a daycare and breast milk pumping room for new parents or adding healthy snacks to the cafeteria’s menu. If employees are happy and settled, they are bound to be more engaged and productive.

The HR Team Supports Growth and Development of Employees

For starters, Human Resources ensures employees get the tools and resources they need to work. They also create a workplace environment that supports optimal performance and improves employee experience. More importantly, however, they organise seminars, training and development programs for employees. Such programs help employees hone their knowledge and skill set. With this knowledge, they can advance their careers and achieve set goals and objectives. Some HR departments even counsel employees on career paths they should take.

HR Contributes to A Company’s Growth

The HR department contributes to a company’s bottom line in many ways. One, it ensures the company has the talent and workforce it needs to function. Two, by keeping employees engaged and creating a positive workplace culture, they facilitate higher productivity and consequently higher ROI. Three, a happy work environment leads to higher employee retention, something a lot of companies struggle with.

Four, the HR department solves employee relation issues which cost companies an average of $125,000 if taken to court. Five, HR helps managers become better leaders by equipping them with the necessary skills through training and coaching programs. A good manager is essential for employee satisfaction and company growth.

The HR Department Solves Conflicts

Another important role HR teams play is solving conflict. Most companies hire diverse individuals. These individuals come from different backgrounds and have personalities. They also have different ways of doing things. These differences, although good, often cause conflicts in the workplace. Either amongst employees or between employees and supervisors. HR identifies these conflicts and works towards solving them in-house.

Apart from the above-mentioned roles, the Human Resources department ensures employees adhere to company policies and the company to employment laws. It also introduces new technology to employees and keeps a database of their information including their responsibilities, performance assessment, discipline record, and contract. They can avail this information when an individual is up for a promotion, contract renewal or whenever it is warranted. The HR department additionally conducts surveys on workplace experience.

At The Manpower Company (TMC) our HR consultancy services gives your business the perks described while keeping your costs down. Sustaining a full department becomes inefficient if your processes are outdated and your employees are un-engaged. Get in touch today, for an HR audit and find out where you can grow further.

Ruth Kimani


In 2012, as Malala Yousafzai was headed home from school, she was shot in the face by a Taliban gunman and remained in critical condition for several months.  She was 15-years-old, and had already been advocating for girls’ right to education in her home country of Pakistan. One year later, on her 16th birthday, Malala gave a speech at the UN that cemented her position as one of the most inspiring and influential people alive today. In 2014, at the age of 17, she became the youngest person to win the Nobel Peace Prize. In the years since that speech, Malala has turned her personal passion into a powerful international movement working to transform the future of girls and women the world over. Today, the 22-year-old student of Philosophy, Politics, and Economics at the University of Oxford is a household name in the fight for women’s rights. In this article, we’ll look at some of the lessons we can learn from Malala.


If you don’t raise your voice, it is unlikely anyone will hear you.

It’s easy to back away from the spotlight and lead a quiet life when things get difficult.  However, it is important you acknowledge that you have a voice and that you use it. Speak out against injustice, let people know how you feel, tell someone that you love them and share your opinions, thoughts, and concerns. Remember, inaction is a choice.


We live in a world of over 7-billion individuals. Each person is different. Each person on earth has something unique to offer the world. What’s your gift? What wonderful things do you have to offer? Don’t ever doubt for a second the power you have to make a difference.

Malala became a voice for girls’ education at the tender age of 10 years old. At 11, she began writing a blog for the BBC about the realities of what life was like for girls living under Taliban rule. She didn’t wait for anyone to begin making the change that she and her peers needed. If you are unhappy with certain aspects of your life, instead of waiting for someone else to come and fix the situation, take initiative and do something about it. After all, who understands your problem better than you?


Brave are the people who fight for what is true and just. It’s not just limited to politics or social work. In every field of life, we find brave people. Bravery has no limit.

Malala put her life on the line to fight for what she believed to be right. As a child, she was surrounded by war and destruction; bombs lit the night sky around her home. When she went to sleep at night, she thought about the very real fear that she would wake up surrounded by Taliban forces. But each morning, she started her day with hope of a better future. She stood firm in her beliefs and had the courage to become the face of a movement. Fighting for justice doesn’t have to be about taking to the streets and marching for a cause. Every day we are faced with instances where small acts of injustice occur; be it a co-worker taking credit for someone else’s work or seeing someone getting blamed for something they did not do etc. In these instances, you have the opportunity to do the right thing and speak up, take it.


They thought a bullet would silence us, but they failed. Nothing changed in my life except this: Weaknesses, fear and hopelessness died. Strength, power and courage was born.

For the love of all that’s good in this world, your beliefs and your passions; please never give up. If you care about something, or someone, no matter what happens, refuse to quit. Don’t allow yourself to lose hope and always seek motivation to fuel your drive. Surround yourself with people and messaging that keeps you inspired and passionate about your goals and dreams. If a bullet to the head and the force of a notorious terrorist group did not falter Malala’s willpower, you have no excuse to give up.


I tell my story not because it is unique, but because it is not. It is the story of many girls.

Despite her many achievements, awards and fame (she is the youngest person ever to win a Nobel Peace Prize) Malala always speaks and acts with kindness, grace and humility. It is an admirable quality and one we should all strive to replicate.

Kindly visit to learn more about Malala and all her amazing work.

With that I’ll leave you with my favourite quote from Malala;

One child, one teacher, one book, one pen can change the world.

How to develop business acumen in your employees

Senior company representative and business owners all share a ‘business acumen’. This simply sums up to understanding how a business can work and how to make it profitable. Chances are, as a business leader, numerous company successes can be attributed to you.  Now consider the competitive advantage your organisation could achieve if a good proportion of your employees thought like a CEO? It’s not enough to have a business savvy leader in your ranks – you need a driven team too. Here’s what you can do to finally activate the business acumen in your squad:

  1. Let them learn

Unsurprisingly, employee development is at the top of the list. Employee engagement is an essential ingredient in building an appreciation for your business. We can break down the essential types of learning they need:

  • Teach them about the business and its goals

It’s hard to recommend a direction when you don’t know where you’re going. Make sure your employees understand the logistics of your business and how it makes a profit. Educate them on the company vision and the strategy it is adopting. When employees can see a connection between their role and the big picture, they’re likely to take ownership of their work. Keep them informed on every step of the journey and appreciate their contribution.

  • Upskill and training

Making sure your employees are the best they can be at their jobs is a major bonus in this hyper competitive business world. It’s abundantly clear how the world is changing daily and this applies to business as well. Invest in training your employees and keep them adaptive. Not only does this keep them engaged, but loyal. If you invest in them, they’ll invest in you.

  • Cross-training

Looking back at the bigger picture, get your employees invested in the success of various departments in your organisation.  It’s critical that they understand the purpose and function of other departments[1]. This gives them an opportunity to see how their work impacts the entire organisation.

  • Create opportunities through challenges

Being an entrepreneur entails understanding and solving problems – arguably better than everyone else and critical thinking skills and creativity certainly go a long way. Encourage employees to develop these skills and offer rewards by challenging them frequently. While it may seem like a small exercise, its impact is far bigger. By solving problems on a daily basis, employees also learn to critically analyse solutions and share their opinions. As a result innovation and sharing ideas then become commonplace in the organisation.

  • Establish a business acumen as a core competency

Create a list of behaviours and characteristics you require your employees to exhibit. This will act as a guideline for both you and your employees in fostering skills successful leaders are known to have. Incorporate the list into your hiring process, so to set expectations. Refer to your list during performance reviews and share constructive feedback.

  • Take them networking

It’s virtually impossible not to think like a business person, in a room of business people. While people aren’t driven by the same things, they are commonly motivated by prestige and influence – qualities abundant at networking events. Bring your employees along to these events and demonstrate the perks of putting more consideration into their work. Subsequently by meeting industry leaders their perception and goals will be influenced for the better. Simply put, people aim to replicate behaviours of people they admire.  

  • Passion is contagious

Passion and zeal are infectious qualities and you should leverage them to motivate your employees. Let them in on your vision and the role they play in bringing it to life. If they can see the potential through your eyes, they can probably feel your passion.

  • Encourage mistakes

The road to innovation is littered with broken light bulbs. Without failure, they cannot be meaningful creation. Encourage your team to regularly experiment, fail and learn. If not to build experience in what not to do, then to produce successfully tested concepts and products. A failure is after all, worth a lot more than an untested, unspoken idea.

  • Give them responsibility

Lastly, building trust within your employees is essential in encouraging them to contribute meaningfully to the company vision. If you give your team responsibilities outside of their usual tasks and communicate the importance of said task, they will usually strive to exceed your expectations. Use this technique to gauge which members of your team you should invest extra time in.

Conclusively, if you get your team behind a common goal (the company vision) and make meaningful efforts to attain it, your team will too. Foster a stimulating environment and encourage employee contribution. Not only with this help in attracting top talent but also get the best out of your current team.


Habits of successful employees

The test for success is subjective because everyone has a different idea of what is means to succeed. Regardless, we can all agree that success is the achievement on one’s goals and dreams. In the work place, success entails advancing in one’s career, being respected by one’s colleagues and being content with one’s work. Here are some habits that successful employees have.


Employees who manage their time well are more productive, more efficient, and more likely to meet deadlines. They focus on the most important and time-sensitive tasks and limit the amount of time wasted on non-essential duties.

Time management is an essential skill for successful employees. When not constantly rushing to meet deadlines, employees who properly manage their time are able to put more effort in to their work and in turn increase the quality of their work.[1]


Self-motivated persistence in acquiring knowledge and improving competency is an important trait to have as an employee. This is an indispensable tool for every employee because it enables one to expand their skill set and broaden the horizon for future opportunities.[2]

The world is constantly changing and new knowledge is constantly evolving the workplace and changing company direction. Employees who make a constant effort to learn new things and keep up with the changing demands of the company are more successful. The ability to learn and progress is the principal driver for most if not all organisations.


Change is the one constant thing in life and what varies is our response to it. Adaptability is the ability to be a perpetual optimist and exhibit extraordinary resilience in times of change.

An adaptable employee is a valuable employee – a successful employee. This is because they are able to anticipate changes in the work place and take appropriate action. They are open to finding diverse and innovative solutions to unexpected problems and challenges in the workplace.[3]


A self-motivated individual is one who has the internal drive to begin and continue tasks without having to be prodded or supervised. Successful Employees who are self-motivated succeed because they go above and beyond in their prescribed work, instead of settling and doing the bare minimum.[4]

Self-motivated employees get more work done and are top performers because they continuously work hard; there are simply no wasted hours. They are proactive and their work is of a higher quality.[5]

Self-motivated employees contribute greatly to the success of an organisation in so many ways. Motivated employees equal better results. Better results equal a better company. And a better company is one that will stick around for years to come.


Employees who have a positive can-do attitude are more likely to be successful. Having a good, positive attitude, along with positive thinking, at work will reflect on what you do and make you a more productive employee.[6]

Having a positive attitude can make it easier to cope with problems thus deal with challenges  more efficiently. Daunting tasks become more manageable because one can focus on their inner resilience to see the tasks through.

Your attitude is a form of expression of yourself.  You can choose to be happy, positive and optimistic, or you can choose to be pessimistic and critical, with a negative outlook on your workday.  A positive attitude helps you cope better under stressful situations at work.

In all this, remember that doing your best to achieve your full potential is a sure way to be successful. Take your work seriously and apply these few tips to reach the top of your corporate ladder.

Like this? Check out: How to get hired on the spot

Mshimba Michelle







How to get hired on the spot graphic

You’ve done it; you landed that job interview. After all the resumé sprucing and cover letter writing, you finally got the call from HR and your first interview with your dream company is on the books. Now, it’s all about getting hired. Everyone, at some point in their life, will have to prepare for that uncomfortable and often intense meeting with a company they’ve applied to. But where do you begin? Here are some tips on how to get hired on the spot.


Unless you’re actually in sales, the very concept of selling yourself can be daunting. You don’t want to sound arrogant or corny, or worse – desperate. But learning how to self-promote in a convincing manner is what the job interview is all about. Your interview is your chance to sell yourself and convince your interviewers of all the good you can do for the company. Interviews are not the time for modesty!

Have an elevator speech ready. Before you walk in the door, you should be ready with a short, punchy sentence or two that not only wraps up your skills, qualities and talents, but also entices the interviewer to listen to more of what you have to say. “You can’t create a single elevator pitch that will work for every audience,” says Anne Marie Segal a Connecticut-based executive coach at Stamford. “You have to be speaking to the pain points of the company.” After all, your goal is to present yourself as the solution to their problems.[1]

If you’re not especially comfortable talking about yourself, the job interview is going to feel much more awkward than it really needs to be. The key to finding your rhythm? Practice.


When you feel good about the way you look, you naturally convey confidence and a positive attitude. These nonverbal messages are as important in the interview as the verbal skills you use in selling yourself. While there are no absolute rules, a good tip is to dress as you would if you were working at the company.

What you wear depends on what kind of interview it is and what it’s for. Keep in mind that it is always better to be overdressed than under dressed. If you are confused as to what to wear, don’t hesitate to ask. Call the person who scheduled you for the interview, or human resources to ask.

How you dress for an interview does make a difference. You’ve heard the saying, “You never get a second chance to make a first impression.” When it comes to a job interview, nothing rings truer. First impressions matter and dressing up shows that you actually put some effort. The first judgment potential employers will make, is based on how you look and what you are wearing. This is why it’s important to dress professionally for a job interview even when the work environment is a casual one.


A common job interview question you might get asked is, “What is your biggest weakness?” Even if you want to come across as the candidate to hire, no one is perfect, and trying to present yourself as such will put off the hiring manager.

So, just as you would keep track of your former glories, you should also have an example or two to present to a potential employer of things you need to work on. You can say something like, “In looking for a remote job, I’ve found that learning how to self-manage is very important. I’ve become much better at being able to meet all of my deadlines.” This doesn’t show failure, per se, but it does make you more human as you portray a weakness and how you’re working to make it better.[2]

“Hiring managers who ask about weaknesses during interviews are looking for examples of how a person faced obstacles in the past. Interviewers ask about weaknesses and failures because resiliency is a critical skill set which employees must have. As a manager, you expect to give constructive criticism to your employees and the ability of a person to take that and improve is important when choosing who you will manage.” says Dylan Schweitzer, a group talent acquisition manager for Enterprise Rent-A-Car.[3]


The most important step to getting hired is being prepared for your interviews. By doing some preparation you’ll feel more in control, and will appear cool, calm and collected as a result to your prospective employers.

At the very least, have a look at the company’s website to familiarise yourself with their history and what they do. Showing that you’ve taken the time to learn about the business is always a good way to impress your interviewers. Look into developments in the industry as well, as this will show that you are engaged and clued-in.

Additionally, make sure you fully understand the duties of the role and what is expected. If the interviewer asks ‘what do you know about the role’ and you’ve not read it, it’s a sure-fire sign you’re unlikely to get hired! Also, by reading the job specs you can start to anticipate the questions the interviewer may ask and be better prepared to answer them.[4]


You won’t always be the most qualified candidate; however, you can still ace an interview by focusing on what skills you can bring to the role. Solving problems is an analytical skill that many employers look for when conducting interviews.

Managers would far rather hire a member of staff who can take action to resolve a problem than someone who doesn’t act and relies on someone else to think of a solution. Even if it isn’t outlined as a requirement in a job description, many employers will still be evaluating your problem-solving ability throughout the application and interviewing process. Effective problem solvers are those who can apply logic and imagination to make sense of the situation and develop a solution that works. Even if it doesn’t prove as successful as you had hoped, resilience is important, so you can reassess the situation and try an alternative.[5]

During the interview, you may be asked about times when you ran in to problems in the course of your work and how exactly you handled these situations. Potential employers aim to find out how you would handle future problems that may arise in the company. Always show that you are a quick thinker and are able to come up with innovative ways to deal with various issues.

Use these few tips to build your confidence and lay the foundation for a positive and influential interview. Remember that a job interview is not a test of your knowledge, but your ability to use it at the right time. So just go in and remember – you’re fantastic!

Feel free to email us your CV to keep on file incase we have the perfect position for you

If you end up landing that dream position, you’ll need to turn your focus to progressing up the ladder. Find out how to get promoted here.

Michelle Mshimba






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